Here are our most frequently asked questions:
- What days and hours are you open and where are you located?
- What are your rates and how do they compare with other senior care services?
- What payment options and funding are there for your senior day services?
- How does billing work?
- What licensing do you have?
- Is there a long-term agreement involved?
- What if we need help in the evenings, nights or weekends?
- Do you provide transportation services?
- How do you select your staff?
- Who can benefit most from the Aspen Senior Center?
- How can I learn more about issues and options available to seniors?
Q: What days and hours are you open and where are you located?
A: We are open Monday – Friday from 9:30 am to 4:30 pm. We are located at 3410 North Canyon Rd. in Provo (just north of Day’s Market in the Edgemont area).
Q: What are your rates and how do they compare with other senior care services?
A. We have a daily rate and an hourly rate. Our daily rate is $64 and includes participation in all activities and a delicious catered lunch from local restaurants such as Magleby’s Fresh, Mimi’s, La Dolce Vita and Molly’s Restaurant. Snacks during the day are also included.
We are the most economical approach to senior care available, even if your loved one is with us every day of the week. In-home care costs around $18 per hour, which quickly adds up. Assisted Living can cost between $2,200 and $4300 per month depending on the facility and the needs of your loved one. For seniors who want to remain home but just need a safe and friendly place to go during the day. We are the best solution!
Q: What payment options and funding are there for your type of services?
A: Like in-home care and assisted living, our services are mostly private pay. However, there is some funding is available for those who qualify. Here are some options to consider:
- Long-term care insurance – If you have a long-term care insurance policy, it will often pay for in-home care and for our services. Since each policy is unique, please visit with your insurance company to verify coverage. We can help you file your claims
- VA Pension Benefit – Veterans who qualify may be able to get a monthly pension to help pay for our services. If you’d like more information regarding this benefit, just give us a call.
- Reverse Mortgages – This type of funding is a good option in certain situations. Many seniors sell their homes to fund assisted living. Reverse mortgages allow you to stay at home but use your equity for our services and more. Please call us and we can refer you to a mortgage specialist who can answer all of your questions.
- Mountainland Aging Services – This government area agency on aging has specific programs that help family caregivers by paying for their loved one to attend the Center. To find out more about this option, please call them at 801-229-3804.
Q: How does the billing work?
A: We bill before every month for the days your loved one is planning to come to the Center. By pre-paying each month you reserve a spot for your loved one at the Center since we have a limited capacity as per our license with the State.
Q: What licensing do you have?
A: We are licensed with the Utah State Human Services Department as an adult day care facility. We prefer to refer to ourselves as a Senior Activity Day Center (since we just focus on seniors and we feel that day care is for kids.)
Q: Is there a long-term service agreement involved?
A: No. To begin services we require a signed participation agreement that only obligates you to two weeks of participation. We find that clients who come for two weeks begin to make friends and really start enjoying the Center.
Q: What if we need help in the evenings, nights or weekends?
A: Our services are only provided during the day, Monday through Friday. However, our sister company Aspen Senior Care provides in-home care and assistance to seniors anytime night or day every day of the week in Utah and Salt Lake Valleys. Just give them a call at 801-224-5910.
Q: Do you provide transportation services?
A: We do provide transportation services for many of our clients. There is an additional fee involved for such services and we try to accomodate our clients’ needs best we can. Please call us for more information.
Q: How do you select your staff?
A: Each applicant is thoroughly screened as follows: (1) Comprehensive application and initial phone interview; (2) In-depth 45-minute one-on-one interview; (3) Criminal background and (4) Personal and professional reference checks. Each staff member is directly employed by the Aspen Senior Center and is trained and certified to assist seniors in many ways. We work hard to ensure all our staff share our same strong family values.
Q: Who can benefit most from the Aspen Senior Center?
The following case study is an example of a senior who may benefit most from senior day services, both for his own well-being and that of his family caregivers:
Paul is 69 years old and recently suffered a stroke. He needs some care and supervision so he lives with his son and daughter-in-law, David and Kira. However, because David and Kira both work, they need help to care for Paul during the day. They found a solution to their problem by having Kira drop Paul off at the local senior day center in the morning, and having David pick him up when he gets off work in the evening. The center reminds Paul to take his medications and offers him lunch, and a chance to socialize with other seniors.
Q: How can I learn more about senior services and options available to seniors?
A: Just visit our Events page today and you’ll find some upcoming seminars and workshops that will enlighten and empower you. Also feel free to call us at 801-607-2300 or stop by for a free tour.